From the expertise of our technicians, to our customer-centric policies geared toward maximizing uptime, let us show you why ClearView is truly the best copier company in Tampa, Florida.
What makes a copier company in Tampa good?
- Enough skilled technicians to handle service calls in a timely manner
- Fast Response Time
- A Better First Call Efficiency Rating
- A Shorter Average Repair Time
The number of copier repair technicians at a dealer is a huge factor, as the more technicians a dealer has the faster and more reliable their service will be. A copier dealer’s availability and response time are important, as well as first call efficiency, average repair time, parts availability, supplies availability and the skill level of their technicians.
Copier Company Response Time
Which factors affect a dealer’s response time?
Availability of parts
Generally speaking, the more available that a dealer’s parts are, the faster its service response times will be. At ClearView we have our very own full supply of parts so we can swiftly and easily transport to your office.
Availability of supplies
Similar to parts, the best copier company in Tampa, Florida is a dealer with a full, easily-accessible inventory of supplies. Customers with remotely monitored systems can receive replacement toner cartridges before they completely run out. A proactive approach like this practically eliminates a response time entirely by preventing an issue from arising in the first place.
Availability of technicians
Simply put, the more technicians a dealer has, the more quickly it can respond to service calls.
Location and geography
Customers’ locations can affect how fast technicians can get to them. If a dealer has customers spread out far apart from one another, then it will obviously take technicians longer to get to those locations.
The response time is also affected by the skill level of the technician(s) servicing your system. Higher-skilled technicians fix things faster, with fewer mistakes.
Efficiency of dispatch and processes
At ClearView we’ve streamlined our dispatch process to make it as timely as possible across the Tampa area.
Priority of call
A busy dealer has to juggle higher-priority and lower-priority calls. With a well organized copier company, higher priority calls are effectively addressed faster than lower-priority calls.
It’s details like this that make ClearView the best copier company in Tampa, Florida:
Industry-wide, the first call efficiency rate is 82%, while ClearView’s FCE is 89.3%.
When a technician receives a call for an issue that already needs addressing, he or she also provides preventative maintenance like vacuuming and cleaning the system, which results in fewer call-backs and improved system performance.
The average repair time is the total time that a copier technician spends on-site at a customer’s location, from arrival to when the repair is complete. The industry standard for the duration of an average call is 1.2 business hours. ClearView’s average repair time clocks in at 0.73 hour (about 45 minutes), considerably faster than the industry average.
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If you have any questions or would like to discuss service options, please use the phone number or contact form below.