ClearView Business Solutions

Toshiba Copier Technician

ClearView Business Solutions

Provide daily on-site service to our customers, diagnosing, repairing and maintaining digital copiers, printers, and fax machines, including multifunctional and connected digital products

  • Manage service territory and provide outstanding customer service to clients
  • Be willing to obtain manufacturer certification in all multi-function devices provided to our customers
  • Self-sufficiently plan equipment service work by evaluating requests, planning, routing, and confirming appointments
  • Document all service actions taken by completing forms, reports, and logs as required
  • Demonstrate hands-on knowledge of the specifications, features, capabilities, and benefits of the office equipment we provide
  • Assess and troubleshoot customer software and hardware support issues
  • Verify post-service equipment functionality by completing test operations, making any additional adjustments as necessary
  • Coordinate with dispatch unit to keep them informed on the status of all activities
  • Follow manager’s guidelines for daily productivity of appointments
  • Follow-up on all customer commitments in a prompt manner

Job Qualifications

  • 2+ years of copier repair experience
  • Experience with Toshiba multi-function devices is a plus
  • Computer proficiency with an understanding of commonly-used software programs and the basics of computer networks
  • Excellent listening, interpersonal, communication, customer service, and observation skills are essential
  • Professional appearance
  • Valid driver’s license required

Education:

  • High School diploma or equivalent required
  • Technical School certificate preferred
  • Associates Degree, A+, Net+ Certification preferred

Job Type: Full-time

Pay: $38,000.00 – $58,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • multi-function copier troubleshooting and repair: 2 years (Required)
  • certification from a major manufacturer: 2 years (Required)

License/Certification:

  • Driver’s License (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • No

Work Location: Multiple Locations

To apply for this job email your details to recruiting@cvbusinesssoltions.com

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