Our timely service is definitely part of what makes us one of the best companies for copier repair in St Petersburg, Florida. ClearView’s average repair time is 44 minutes, while the industry standard of 1.2 hours. Our first call efficiency rate is 89.3%, with the average being 82%. And our general response time can’t be beat! Thanks to our well-tuned dispatch system, our technicians regularly beat competitor response times.
It depends on whether the copier can receive service remotely or on-site. Most copier dealers guarantee service within four hours for issues requiring an on-site call.
While most dealers provide service within four hours, this general rule comes with some caveats. First, there’s the difference between on-site response time and call-back time.
Call-back time measures the time it takes to call a customer back. True response time includes time from when the dealer finds out about the issue to when the technician starts work. The technician can address the issue by physically arriving at the customer’s location, or by diagnosing and resolving the issue remotely.
Finally, be careful of any response time guarantees when looking for copier repair in St Petersburg because most companies don’t track or provide such service details to the customer. Furthermore, dealers are not held accountable for meeting any response time promises. Just some additional things to keep in mind when you hear amazing claims about this or that service metric.
Let’s return to the topic of remote maintenance and monitoring. If you like the idea of fast response time, nothing beats remote service! After all, if you don’t have to wait for a technician then you can get service much faster.
Take your search for copier repair in St Petersburg to the next level with our managed print services! If your business has a monthly volume of more than 700 print jobs you’re more than likely to save significant money and hassles by opting for this premium service. We can do things remotely like fine tune print efficiency and send you replacement toner before you run out.
As part of our professional analysis, we will provide an onsite walk-through of your offices and a complete inventory of your fleet of document equipment. This allows you to can get an objective view of how efficient/inefficient your system is. We help you consolidate your print volume to more efficient multifunction devices and to your existing printers. This results in streamlined operations, reduced costs, and conserved resources.
Businesses that use our managed print services have realized an average savings of between 30% and 40% –with savings as high as 60%. So where some businesses may try to save money using their IT department to manage printing, in reality most businesses actually save money with managed print services.
Questions? Whether you need new service or are interested in longer term solutions, don’t hesitate to give us a call!