Are you searching for help to fix your copier or printer? Rather than poring over online help manuals for hours, why not call a professional? Let’s look at why ClearView is your best choice for copier repair in Brandon, Florida.
How do you find good copier repair in Brandon?
First, the number of copier repair technicians at a dealer is a huge factor. The more technicians a dealer has the faster and more reliable their service will be. A copier dealer’s availability and response time are important, as well as first call efficiency, average repair time, parts and supplies availability, and the skill of their technicians.
Second, let’s talk about response time. When looking for copier repair in Brandon, you should ask companies about their service response time. Response time should mean the time it takes to get a response with actual next steps outlined, not just a call back.
Which elements affect copier repair response time?
Availability of parts and supplies
At ClearView we have our own complete supply of parts and supplies ready to be dispatched along with our technicians.
Availability of technicians
Simply put, the more technicians a copier repair company has the more quickly it can respond to service calls. Our ample pool of highly skilled technicians ensures fast response time across our wide service area.
The response time of copier repair in Brandon is also affected by the skill level of the technician(s) servicing your system. Well trained, experienced technicians repair equipment faster and better the first time.
Efficiency of dispatch and processes
At ClearView we’ve streamlined our dispatch process to best provide our customers with the fastest response times.
The industry standard for the duration of an average call is 1.2 business hours. Our average time for copier repair in Brandon is 0.73 hour (about 45 minutes)!
First Call Efficiency Rating (FCE)
Third, let’s look at First Call Efficiency Rating. Industry-wide, the first call efficiency rate is 82%, while ClearView’s FCE is 89.3%, meaning rather than being able to fix things on the first call in 4 of 5 cases, we’re resolving issues on the first call closer to 9 out of 10 times.
In conclusion, if you’re looking for copier repair we’ve got the experience and professionalism to get your copiers running better than ever.
Questions about a copier repair? Give us a call or send us a message using the form below.